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Warranties / RMA  

Standard Product Limited Warranty

Rice Lake Weighing SystemsRice Lake Weighing Systems (RLWS) warrants that all RLWS brand equipment and systems properly installed by a Distributor or Original Equipment Manufacturer (OEM) will operate per written specifications as confirmed by the Distributor/OEM and accepted by RLWS. All systems and components are warranted against defects in materials and workmanship for one (1) year from the date of shipment from RLWS, unless otherwise stated in the product catalog or manual.

RLWS warrants that the equipment sold hereunder will conform to the current written specifications authorized by RLWS. RLWS warrants the equipment against faulty workmanship and defective materials. If any equipment fails to conform to these warranties, RLWS will, at its option, repair or replace such goods returned within the warranty period subject to the following conditions:

— Upon discovery by Buyer of such non-conformity, RLWS will be given prompt written notice with a detailed explanation of the alleged deficiencies.

— Individual electronic components returned to RLWS for warranty purposes must be packaged to prevent electrostatic discharge (ESD) damage in shipment. Packaging requirements are listed in the publication, “Protecting Your Components From Static Damage in Shipment,” available
from RLWS Equipment Return Department.

— Examination of such equipment by RLWS confirms that the non-conformity actually exists, and was not caused by accident, misuse, neglect, alteration, improper installation, improper repair, or improper testing. RLWS shall be the sole judge of all alleged non-conformities.

— Such equipment has not been modified, altered, or changed by any person other than RLWS or its duly authorized repair agents.

— RLWS will have a reasonable time to repair or replace the defective equipment. Buyer is responsible for shipping the product to RLWS. RLWS is responsible for shipping the product back to the customer.

— In no event will RLWS be responsible for travel time or on-location repairs, including assembly or disassembly of equipment. Nor will RLWS be liable for the cost of any repairs made by others. These warranties exclude all other warranties , expressed or implied, including without limitation warranties of merchantabilit y or fitness for a particular purpose. Neither RLWS nor distributor will, in any event, be liable for incidental or consequential damages.

RLWS and buyer agree that RLWS’ sole and exclusive liability hereunder is limited to repair or replacement of such goods. In accepting this warrant y, the buyer wai ves any and all other claims to warranty. Should the seller be other than RLWS, the buyer agrees to look only to the seller for warrant y claims.

No terms, conditions, understanding, or agreements purporting to modify the terms of this warranty shall have any legal effect unless made in writing and signed by a corporate officer of RLWS and the Buyer.

Custom Software Limited Warranty

Rice Lake Weighing SystemsRice Lake Weighing Systems (RLWS) warrants that (a) the software will perform in accordance with the specification and accompanying written endorsement by the customer for a period of ninety (90) days from the date of receipt; (b) any hardware accompanying the software will be free from defects in materials and workmanship under normal use and service for a period of one (1) year from the date of shipment from RLWS; and (c) customer should perform inspection and testing of software products prior to installation.

This Limited Warranty is void if failure of the software or hardware has resulted from accident, abuse, misapplication, or incorrect customer specification. Any replacement software will be warranted for the remainder of the original warranty period or thirty (30) days, whichever is longer.

If the software fails to conform to these warranties, RLWS will, at its option, repair or replace such goods returned within the warranty period subject to the following conditions: — Upon discovery by Buyer of such non-conformity, RLWS will be given prompt written notice with a detailed explanation of the alleged deficiencies.

— Examination of software by RLWS confirms that the non-conformity exists, and was not caused by accident, misuse, neglect, alteration, improper installation, improper repair, improper testing, or incorrect customer specification. RLWS shall be the sole judge of all alleged non-conformities.

— RLWS will have a reasonable time to repair or replace the software. Buyer is responsible for shipping charges both ways.

— In no event will RLWS be responsible for travel time or on-location repairs, including assembly or disassembly of equipment. Nor will RLWS be liable for the cost of any repairs made by others. These warranties exclude all other warranties , expressed or implied, including without limitation warranties of merchantabilit y or fitness for a particular purpose. Neither RLWS nor distributor will, in any event, be liable for incidental or consequential damages.

RLWS and buyer agree that RLWS’ sole and exclusive liability hereunder is limited to repair or replacement of such goods. In accepting this warrant y, the buyer wai ves any and all other claims to warrant y. Should the seller be other than RLWS, the buyer agrees to look only to the seller for warrant y claims.

No terms, conditions, understanding, or agreements purporting to modify the terms of this warranty shall have any legal effect unless made in writing and signed by a corporate officer of RLWS and the Buyer.

 
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